How do I initiate a Return Request?

1. Raise a Return Request

To raise a return request, please write an email from your registered email ID to [email protected]. Please mention your order ID and contact details in the mail and also attach photographs of the item as proof. Our team will process your request, subject to our return policy.

To raise a return request, you can also call our customer care number at +91 9674033900.

2. Click Product Images

In your return request, please share 2-3 clear photographs of the item for which the request is being raised. Below are the guidelines to follow while taking the photographs.

• 1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible

• The image file size should not exceed 5 MB

3. Evaluation & Pick-up

• Once we receive the images, Karmakriti Resolution team will connect with you within 48 hours.

• The return requests are evaluated by the Karmakriti Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

• Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

• Please retain the original packaging of the product along with any accompanying accessories, to ensure a successful pick-up.

• A product scheduled for return pick-up will be picked up by our logistics partner from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

What is Karmakriti's Return Policy?

An item can be returned within 07 (Seven) days of delivery, subject to the eligibility criteria enumerated below. Return requests are not accepted after 07 (seven) days from the date of delivery.

What’s Eligible for Return?

• Damaged - If the item delivered to you is in a damaged condition i.e. broken or torn.

• Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product. Please note that natural characteristics of the material used, like appearance or texture are not defects.

• Difference - If the item delivered to you is different (in dimension, shape or colour) from the item image on our website. Difference in colour is in absolute terms, like if you ordered for an item in ‘blue’ colour but you received the item in ‘red’ colour. Hence, any difference in the shade of the colour will not be eligible for return, since all our products are handmade.

• Missing - If the product delivered to you is incomplete or has components missing.

What’s NOT Eligible for Return?

• Installation Issues - Wall mounting installation services are not offered by Karmakriti and therefore, return requests because of customer’s inability to get the product wall mounted will not be processed.

• Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or colour of product ordered or incorrect product ordered.

What is the Replacement Policy?

• Products may be eligible for replacement only if the exact same item is in stock.

• If the replacement request is placed and the exact same product is not in stock, we will provide a refund, after successful collection and inspection of the product.

What is Karmakriti's Return Policy for International Orders?

Karmakriti believes in value creation for its customers and at the same time providing a sustainable livelihood to its artists and artisans. Therefore, we constantly endeavor to deliver best quality products at all costs. However, in an unfortunate case of mishandling by our delivery partners during transit, products may get damaged beyond repair. In such cases, a refund request may be raised, along with photographs of the damaged items, and our team will process a partial refund subject to our eligibility criteria for return.

How many days does it take for the refund to reflect in my bank account?

• For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 working days from the date on which the returned item is received back by Karmakriti.

• If the payment was made by Cash on Delivery, you will receive Karmakriti credits within 3-5 working days from the date on which the returned item is received back by Karmakriti.