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DATE OF LATEST VERSION:
5th of April 2022
1. Information Collected
a) We shall collect personal information of the User, by which he/ she/ it, as a person can be identified, including without limitation, name, mobile number, address, email id, etc (“Personal Data” or “Personal Information”). It is hereby clarified that:
i) While some User information has to be mandatorily provided, others are optional and certain portions of the information shall remain private and some shall be displayed to other Users; We shall always let the User know which is which.
ii) Additional information may be gathered during subsequent use of the Platform by the User, whenever the User chooses to provide it.
b) Certain mandatory information shall be collected at the time of registration on the Platform which is required to enable the User to login to the Platform and for Us to verify the User’s identity; and to safeguard against illegal activities like fraud, cheating, misappropriation, etc. as may be determined by Us; and/or our banking and service partners.
c) In order to use the facilities and services available on the Platform, the User may be required, from time to time, to provide certain additional personal information after registration on the Platform, which information shall be collected only upon receiving the User’s express consent.
d) We may also automatically receive and collect certain anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of "cookies" sent to the Platform, including mobile network information, standard web log information, usernames, passwords, and other security and usage related information, traffic to and from our Platform, tracking inside the Platform, log data, analytical code, time stamp, geo stamp, version and identification number of the Device, browser type, browser language, the date and time of Your request, Your profile, websites visited by You, search terms used, platform type, number of clicks, phone number, requested status of other Users and various status information and other personal setting information with regard to Your usage of the Platform and any other available information (“Usage Information”), from:
i) an IP address, assigned to the device used by the User;
ii) the domain server through which the User accesses the Platform and the functions and features therein; and
iii) the type of device used by the User (“Device”).
It is hereby clarified that such Usage Information collected is not associated with any Personal Data and is tagged to the unique identifier of a particular Device.
f) In order to enhance our ability to provide valuable services and experiences to the User, We may:
i) automatically receive, collect and analyze your location information which may be accessed through a variety of methods including, inter alia, GPS, IP address, and cell tower location; and
ii) collect information pertaining to your Device and your usage thereof, including, inter alia, the names of the other applications on your mobile Device and how you use them, information about your Device, and information about your use of features or functions on your Device.
2. Method And Manner of Use of User information
a) We will retain User Information only to the extent it is necessary to provide our products and services to the Users. We may hold and retain the information collected by Us and when we no longer need Your information collected, We will remove the same from our systems. If We keep the information for a longer duration, it would be for the sole purpose to satisfy the legal, contractual or regulatory obligations. The information which We collect from You may be utilized for various business and/or regulatory purposes including for the following purposes:
i) Registration of the User on the Website;
ii) Processing the User’s orders/requests and provision of product;
iii) Completing transactions with Users effectively and billing for the product provided;
iv) Complying with legal obligations;
v) Technical administration and customization of Website;
vi) Ensuring that the Website content is presented to the Users in an effective manner;
vii) Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the product and all other general administrative and business purposes;
ix) Verification of identity of Users and perform checks to prevent frauds; and
x) When You send an email message or otherwise contact Us through the Website, We may use the information provided by You to respond to Your communication. We may also archive such information and/or use it for future communications with You to inform You regarding updates, newsletters, offers, new services and promotions.
b) We may use Personal Information for our internal business purposes, such as data analysis, audits, developing new products, enhancing our Platform, improving Our services, identifying usage trends and determining the effectiveness of our promotional campaigns.
3. Sharing of Information
a) We shall not use User information for any purpose other than in connection with the Platform. We shall not rent, sell or share User information and shall not disclose any of the User’s personally identifiable information to third parties, unless:
i) it is pursuant to obtaining the User’s permission;
ii) it is in connection with the services being rendered through the Platform;
iv) it is a case of special circumstances such as compliance with court orders, requests/order, notices from legal authorities or law enforcement agencies compel us to make such disclosure;
v) it is in connection with matters relating to the usage of the Platform by User to help detect and prevent identity theft, fraud and other
potentially illegal acts; correlated or multiple accounts to prevent abuse of services on the Platform;
vi) it is to facilitate joint or co-branded services that the User requests, where such services are provided by more than one corporate entity other than the Company;
ix) it forms part of the information We share with advertisers on an aggregate basis.
4. Information Security
a) The information provided by the User is stored in access-controlled facilities with restricted access. User Information transmitted over the internet is protected through the use of encryption.
b) If a password is used to help protect User accounts and account information, it is the responsibility of the User to keep the password confidential. You have to ensure that You always log out, before sharing the device with a third party and it is advised that the User utilize a service to protect access to the User’s Device.
c) We use generally accepted industry standards to protect the User information submitted to Us, both during transmission and upon receipt. However, please be advised that, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, even though We strive to use commercially acceptable means to protect User information, We cannot guarantee its absolute security and your use of the Platform is at your sole risk and discretion. We also cannot warrant that such User information may not be misused in the event our safeguards and protocols are breached by a malicious third-party. Further, We are not liable to nor can we fully control the actions of other users with whom you may choose to share your information.
d) The collection, usage, and sharing of User information by us shall be in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable laws.
5. Procedure For Removing User name from the Records
a) If and when a User is desirous of having his/her name and other details removed from our records, immediately upon receiving the User’s written request to that effect, We shall, subject to the terms hereof, remove and/delete all such information. Provided however that We shall retain such Personal Information as may be necessary to comply with our legal obligations, resolve disputes, and enforce any of its agreements with third parties.
b) If the User no longer wishes to receive notifications about our services, the User may change his/her notification preferences by contacting us at [email protected]. We reserve the right to close the User account if the User opts out of receiving certain crucial notices that are required by Us to perform the services through the Platform.
c) It is hereby clarified that the Company shall retain such information as collected for registration for a period of one hundred and eighty days after any cancellation or withdrawal of the User’s registration, as the case may be.
a) The Company contracts with third parties to serve advertisements on its behalf across the internet and the Platform. The advertisers may collect information about Your visits to our Platform, and Your interaction with our products and services.
b) The advertisers may also use information about Your visits to the Platform and other websites to target advertisements for goods and services. This information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. Such third parties are not permitted to sell or share Your personally identifiable information as part of this process.
7. Cookies And Other Tools
a) We collect information about You by using cookies and other technologies (collectively, “Tools”). We use this information to better understand, customize and improve User experience with Our websites, services and offerings as well as to manage Our advertising. This information can make Your use of Our services easier and more meaningful by allowing Us to provide better service, customize sites based on consumer preferences, compile statistics, provide You with more relevant advertisements based on Your interests, analyze trends and otherwise administer and improve Our services. If We have collected Your Personal Information, We may associate this personal data with information gathered through the Tools.’
b) Your web browser can be set to allow You to control whether You will accept cookies, reject cookies, or to notify You each time a cookie is sent to Your browser. If Your browser is set to reject cookies, websites that are cookie-enabled will not recognize You when You return to the website, and some website functionality may be lost. The Help section of Your browser may tell You how to prevent Your browser from accepting cookies.
i) Log data: When You use Our Platform, our servers automatically record information (“Log Data”), including information that Your browser sends whenever You visit a website or Your mobile app sends when You are using it.
8. Procedure For Correcting Inaccuracies in User Information
The User may correct or update any information online. In the event of loss of access details, the User may retrieve the same or receive new access details by sending an e-mail to: [email protected]
9. Opt-out Provision
a) The User shall, at any time while availing the services or otherwise, also have an option to withdraw its consent given earlier to the Company. Such withdrawal of the consent shall be sent in writing to the Company. In the case of User not providing or later on withdrawing his consent, the Company shall have the option not to provide goods or services for which the said information was sought.
11. Contact information
If You have questions about Your information, please contact us by e-mailing us at [email protected]